The Continuation of Why Telus Canada Customer Support Sucks
Today, February 25 night time as I'm writing, I just came from a 12 hour shift. I was hoping that I would never bother with Telus again except to pay off whatever charges I'll be getting for my mobility plan. I was expecting a call also for returning the modem I got. Imagine my surprise when I got a text message.
I was planning on being passive-aggressive about it and just ignore the message and let the technicians waste their time tomorrow. But I'm too much of a nice guy, so I called Telus to confirm the email I got yesterday of the cancelled home internet service and to cancel the technicians for tomorrow.
Telus support was busy, so I chose a call back option. It took more than 15 minutes to get a call back, but it was fine. Work was slow at that moment. However, when I received the call, I was talking to an agent that was not handling Ontario so I had to be forwarded to Telus Ontario customer support. I got put on hold for almost 30 minutes. Had to end the call when it became evident that no one was going to be answering.
Tried again, same thing happened though someone finally did answer. I didn't mince words, got direct to the point. Telus sent a canceled home internet account, why is there still a a schedule for technicians tomorrow. They initially said I still had an account, but then acquiesced that they did sent a cancelation email. Then I got forwarded to someone who managed the cancelation of the technicians. Got put on hold for more than 15 minutes again.
To end the whole situation, I'm now responsible for returning the modem I got. I plan on recording the packaging and giving to Canada Post. Unfortunately, the box was opened by the Telus tech because he was curious about the device I got.
So, yeah. I will hold on to the cancelation email in case Telus comes back and tells me I need to pay a cancelation fee.
As I'm writing this, I've already crossed into February 26. I'm supposed to work another 12 hour shift, but I already filed for a leave of absence. That's lost income again due to Telus.
I understand that I'm just one customer. Who cares if I'm paying a hundred dollars or so, I'm just one customer over many. Probably why the customer support agents of Telus were not bothered they had a dissatisfied customer calling them.
But rest assured, I'm never touching any Telus product again. And I will go out of my way to tell my family and friends on how Telus sucks.
If you think I'm exaggerating my experience, here are the call logs from all the Telus numbers I had to call.
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