My Horrible Experience with Telus Canada Customer Support in 2026 - Part Three

The Continuation of Why Telus Canada Customer Support Sucks

Today, February 25 night time as I'm writing, I just came from a 12 hour shift. I was hoping that I would never bother with Telus again except to pay off whatever charges I'll be getting for my mobility plan. I was expecting a call also for returning the modem I got. Imagine my surprise when I got a text message.

Somehow, Telus messed up again and didn't cancel the February 26 schedule. I expect that next week, I will see more messages for the other days they scheduled the technicians. 

I was planning on being passive-aggressive about it and just ignore the message and let the technicians waste their time tomorrow. But I'm too much of a nice guy, so I called Telus to confirm the email I got yesterday of the cancelled home internet service and to cancel the technicians for tomorrow.

My Horrible Experience with Telus Canada Customer Support in 2026 - Part Two

Part Two of My Horrible Experience with Telus Canada Customer Support in 2026

To continue from my previous post detailing my experience with the horrible Telus customer support in Canada. I finally got a new schedule for Telus to install my PureFibre internet connection. I was going about my day when I got the call from Bell tech. Apparently, the tickets being filed by Telus was wrong according to the Bell tech. As I've stated, the tickets were for Address A only. If Bell comes on February 26, he'll face the same problem. I could technically "ignore" what he said and just wait for him to come on February 26, but the possibility of the Bell tech encountering the same problem and then leaving was high. 

The Ballad of Dropped Calls by Telus Customer Support Continues

This worried me as I already filed for another absence on February 26, that would make more than 1,400 dollars in lost income. The possibility of having to file another day next week would balloon my lost income to as much as 2,100 dollars. That is not a small amount. 

My Horrible Experience with Telus Canada Customer Support in 2026 - Part One

 I have been a loyal subscriber to Telus ever since I arrived here in Canada. Well, technically I started off with Koodo in 2019 but I remember Koodo offering me to switch to Telus for a better plan. That's basically 7 years with Telus. 

Crappy Website Application for Telus PureFibre

The problem started with applying for a home internet service. I initially tried with the website. Unfortunately, my application kept getting flagged for credit score problems even though I have a credit score of 840 (in Credit Karma)

Now, eventually I managed to talk to a human being. Unfortunately, only one plan was available for my address. It was the 1.5gbps and cost like 130 dollars. I was willing to pay for that just to get a home internet that I need for my work from home gig. The agent did entice me by saying that I'm eligible for some sort of promo that would knock the price down to 79 dollars.